Returns & Exchanges
At FRESHY, we want you to love every piece you wear, which is why we offer a hassle-free 30-day return policy for all unworn garments with original tags attached. If your fit isn't perfect, our streamlined exchange process ensures you get the style you want without the stress.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing